Ground Staff training – Ambiance Fly Institute
Ground Staff Training refers to the instruction and guidance provided to personnel working in various roles at an airport, ensuring they possess the necessary skills, knowledge, and competencies to perform their duties efficiently and safely. To equip ground staff with the skills and expertise required to provide exceptional customer service, ensure safety, and efficiently manage airport operations.
Objectives of Ground Staff Training:
- Enhance customer service skills
- Ensure safety and security procedures are followed
- Improve efficiency in aircraft handling and passenger processing
- Develop teamwork and communication skills
- Familiarize staff with the airport layout, facilities, and equipment
Modules of Ground Staff Training:
- Airport Orientation
- Customer Service
- Safety and Emergency Procedures
- Aircraft Handling
- Passenger Handling
- Baggage Handling
- Flight Operations
- Ramp Management
- Cargo Handling
- Security Procedures
Methods of Ground Staff Training:
- Classroom instruction
- On-the-job training
- Simulations and role-playing
- Video presentations
- Quizzes and assessments
Duration of Ground Staff Training:
- Basic training: 1-3 months
- Advanced training: 6-12 months
- Recurrent training: every 6-12 months
Certifications of Ground Staff Training:
- IATA (International Air Transport Association)
- ICAO (International Civil Aviation Organization)
- Airport-specific certifications
Benefits of Ground Staff Training:
- Improved job performance
- Enhanced customer satisfaction
- Increased safety and security awareness
- Better teamwork and communication
- Career advancement opportunities
Ground Staff Roles:
- Passenger Handling Agent
- Baggage Handler
- Aircraft Marshal
- Ramp Agent
- Customer Service Representative
- Flight Dispatcher
- Cargo Handler
- Security Screener
Eligibility for Ground Staff Training:
- Age: 18-40 years
- Education: High school diploma or equivalent
- Language proficiency: English (and local language)
- Physical fitness: Ability to lift 50 kg (110 lbs)
Career Progression:
- Ground Handler
- Team Leader
- Supervisor
- Manager
- Airport Manager
📍 Institute Address
Ambiance Fly – Air Hostess Training Institute
2nd Floor, C-160, Sector 7, Palam Extension, Dwarka, New Delhi, Delhi 110075
India
📞 Phone / WhatsApp Support
+91-7290013655
Available Monday to Saturday, 9:00 AM – 6:00 PM
info@ambiancefly.com
We typically respond within 24 hours.
🌐 Website
https://ambiancefly.com/
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